The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
How should we IMAGINE tourism now that we have an opportunity to reset the way we do business?
Which CHANGES would you like to see? If any?
What are your CHALLENGES and CONCERNS?
What are your IDEAS and SOLUTIONS to make it through the pandemic AND into a sustainable and innovative future of tourism?
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
CONCERNS
(1) People’s values/view to tourism services after COVID-19 including how technologies can support tourism sectors in terms of social interaction. (2) The utilization of seniors’ participation to tourism services as a service provider. (April, 2020)
Researcher, academic
Japan
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Tourism business representative
Bosnia Herzegovina
Tourist
Singapore
Tourism business representative
Slovakia
#From Instagram
TOURISM MEANS
Traveling is said to be the only thing you can buy that brings you happiness. That feeling of waking up and realizing you will finish your day in a new country where everything will be yet to explore is just crazy. Usually when I try to think of events that happened in the past in some particular time period I always use travel to navigate easier in my mind. For example, what have I been up to in September 2018? I know it's been a great month because I spent 7 days in Greece! Anything else I remember without thinking hard besides that week? Not really... What I am trying to say is that traveling is very impactful. Every journey changes you a bit and adds something to your life. That is what I love the most about it. (April, 2020)
Student
Slovenia
CHALLENGES
Travel cancellations by passengers. We are not currently receiving any new bookings. (July, 2020)
Tourism employee
Slovenia
CONCERNS
I am concerned about the longevity of the crisis. I doubt the agency has enough financial reserves. I'm afraid the company will go bankrupt. (August, 2020)
Tourism employee
Slovenia
IDEAS
There should be a worldwide holiday to remember the coves crisis were everything is closed and nobody is allowed to go outside. (September, 2020)
Student
Austria
I CAN OFFER
Our metodology for marketing is based on customer typologies, personas. We work a lot with models that combine the destination's resources and products with the personas that can be relevant for the destination. We also have resources regarding sustainability issues and culturally sensitivity in tourism, as we work a lot with Sami tourism. (May, 2020)
Tourism or convention office, event organizer
Norway
I NEED
Undisturbed places in the forest where I can swim in the forest, so to speak. Where I can relax and recover from everyday life. (June, 2020)
Student
Austria
SOLUTIONS
Our country helps us. Without her help, businesses would have already collapsed. (July, 2020)
Tourism employee
Slovenia
EXPLOITATION
It´s sad that there are so many cheaters who just want to get all the money which is spend by the state to help the little enterprises to survive the crisis, so that those who really need the money, don´t have any chance to work against their problems ... (June, 2020)
Student
Germany
OTHER / SPOTTED
As tourism has stopped, I believe there is plenty of stakeholders that would agree to take Zoom meetings with students. We could then talk about their challenges, and try to innovate their processes for the future. (April, 2020)
