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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
The main concern I have is, that when this all will be over, that people will just get crazy and want to visit the whole world and be greedy. (April, 2020)
Income from tourists. (December, 2020)
It will be hard to open our own tourism businesses, which action will we have to take, and how long will it take, to have those opportunities back as were presented to us, before the crisis. (April, 2020)
I am currently concerned with the timeline. The hospitality and tourism industry will take some time to recover, but there are contrasting views on how quickly the industry will recover. Some have more bullish views and believe that once an "all-clear" is issued we will have an influx of discretionary income spending from "stir-crazy" individuals. Others have more bearish views and believe that the risk aversion associated with the Coronavirus will have a more prolonged effect even after an "all-clear" is issued. (April, 2020)
The extra time students hopefully have during quarantine could be used for the following things:
- Complete projects (even if they’re not assigned by school) to demonstrate different facets of my skill set, for example, publishing a paper or article on LinkedIn analyzing the economic impacts of COVID-19 on a specific hospitality company (such as Marriott, Disney, Carnival, etc.), including suggestions for recovery.
- Get certifications or complete LinkedIn Learning classes to demonstrate interest and/or expertise in a certain skill, ex) Google AdWords, Cvent, Microsoft Suite, etc.
- Create a digital portfolio showcasing accomplishments during college.
- Learn an in-demand skill that is relevant to companies that are not being as terribly impacted as the hospitality and tourism industry. For example, learning coding languages, as IT is a needed skill presently to support means of digital connection. (April, 2020)
Sharing of efforts by OTA and fintech companies and so on. (April, 2020)
We do not need special resources, only normal conditions that will allow travel. (August, 2020)
Working from home, flexibility, reducing labor costs, on-call duty, finding new opportunities for development in tourism. (July, 2020)
Some companies, especially in the medical and hygiene sector, have certainly been able to use the pandemic to their advantage. (October, 2020)
Home entertainment by the hand of tourism enterprises
This article explains that many tourism enterprises are keeping the contact with their clients, creating activities for kids and adults to help them go through these hard quarantine times. But, why do they do it if it is not their job?
The idea is keep in touch with the clients, even if they are not going to book anything with them right now, to remind clients that they will still be there when the things get stabilized, clients will remember them and start booking again. It is a long view strategy, but I think it is a smart movement from tourism enterprises instead of being just observers of the disaster.
See the original file here: https://www.hosteltur.com/135925_entretenimiento-en-casa-de-la-mano-de-las-empresas-turisticas.html (April, 2020)