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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
I work in the hotel management in a luxury castle. There we can provide our guests the maximum comfort with a 8 ha garden (and we only have 25 rooms/suits) so it is perfect for guests, who want a short break from there everyday life, who wants to relaxe, who wants to enjoy the nature.
So nowadays it is necessary to provide your guests everything they want. That they leave your hotel with a smile. (October, 2020)
Tourism is an economic activity essentially related with destinations within countries, regions, etc. If managed in a positive way it can have a good impact in local and national economy. (April, 2020)
I have lost my job at a hotel in March at the beginning of the crisis. Now during summer I am going to work at a surfing school and I am not sure if there are going to be enough guests and how it is possible to work there with the students respecting the hygiene concepts. But it was also hard to study during the crisis because we did not have any course at university but only online. It was hard for me to stay focused at these times and not seeing my friends and colleges to get physical support. Furthermore, it was difficult for me that our freedom got limited and we could not move like we usually do. (June, 2020)
Limitation in travel & possible “virus racism” (May, 2020)
Using VR Technology: Now that people are home for a while, it might be worth considering using VR technology to showcase your accommodation services. In tourism we are faced with a very large number of intangible activities and thus the clients buy a cat in a sack. VR technology could somewhat reduce this intangibility. In addition, people are now in the pre-purchase phase of daydreaming about a new trip. (April, 2020)
A vaaast information on local stories, a good network of local and regional stakeholders (Maribor, Slovenia) and a bit of crazy innovativeness that comes with our formats. (April, 2020)
We need customers, interesting local providers, accommodations that will meet safety standards. (July, 2020)
For hotels and even other tourism companies!
https://www.cayugacollection.com/believe-with-us-in-a-future-of-extraordinary-travel/ (April, 2020)
Assistance with tourist vouchers only to accommodation facility. Travel agencies were largely excluded because hoteliers do not confirm shared reservations. (July, 2020)
Three travel startups response to COVID19
The article highlighted on how these three big travel agencies Get Your Guide,Omio and Travel perk are responding to the Covid19 pandemic.All the three agencies reported a major drop in bookings combined with customer cancellation and reschedule of the travel plans. The three founders of this agencies described there is sudden revenue crunch with high levels of uncertainty due to the pandemic.Get you Guide agency copied to the situation by re-routing resources to service more on near-term customer needs through improved flexibility of cancellation of bookings and refunding systems .Omio and Travel Perk, the two agencies decided to reflect on duty of care. This is focused on supporting its customers,employees with safety measures and are taking the time to research on which investments they can engage or pull out at the current moment.
https://techcrunch.com/2020/03/13/three-travel-startups-tell-us-how-theyre-responding-to-the-coronavirus-crisis/ (April, 2020)