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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
There should be a remote way to be able to check guests in and out, maybe develop a software compatible with the hotel OS that allows a remote person to view the customer live and still be a "in person interaction". (April, 2020)
A set of services or service systems to provide transformative experiences to customers. (April, 2020)
Closed hotels, lost business, reopening plans and scenario, cash flow, dismissal of employees, keeping motivation for employees working from home, etc. (April, 2020)
My biggest concern is, that the infections are starting to rise again. In case that will happen I fear that the borders will be closed again and we can´t start our semester at university. (June, 2020)
Make a tourism that works on imagination ... when there was no crisis people went out and eat and drank coffe. Let restauratns and bars make a fundation where people can donate money to local restaurans or bars just like if they will go for a coffee in the afternoon. (April, 2020)
Knowledge from being a general manager in a huge hostel. Project Management in a digital association. Online Marketing. Connecting technologies and trends to use them for business models for growth strategies. Motivation, enthusiasm and a "never give up, your survival is just an idea away" mentality! (May, 2020)
In case the idea goes through - some ways to disinfect the apartments after every guest. (April, 2020)
Summer houses, glamping and cabins nearby are booming. I think that's a good solution for now. (May, 2020)
VIPs saying we're all in this together to promote themselves. (April, 2020)
Prepare for the opening: prepare a protocol. How will you welcome your guests tomorrow; which standards will you have to follow to guarantee safety; how will you adapt to the »new reality«; where will you put the hand disinfection gel? These are some questions to answer to make feel the guest secure and safety at your place. (April, 2020)