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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
My skills, my willing to make the difference and my passion towards tourism. I think that nowadays ecotourism should be the key to success. (May, 2020)
Tourism means the oportunity to travel and experience different environments, be it social or nature or business, tourism offers a wide range of oportunities to people, also means a concern about impacts that this wide spectrum of activities has. (April, 2020)
Closed hotels, lost business, reopening plans and scenario, cash flow, dismissal of employees, keeping motivation for employees working from home, etc. (April, 2020)
I am not concerned about tourism in general. I do however worry about small businesses and tour guides who are already dormant during the winter months and are waiting for the summer season to accumulate their earnings, which likely will not be possible this year. They are in great danger of going out of business, but overall at the macro level, tourism should return to its old path. How long this will take is extremely difficult to predict. A week ago, the WTO predicted a 3 % to 4% drop in global travel, yet today we are already at a 30% drop. Jobs are definitely at risk. What I can say with confidence is that this crisis will bring some changes. There will now be a lot of room for innovation and adaptation of current work processes. I do not think tourism will die, but it will evolve. (April, 2020)
I would like to share idea that I've talked about with my roommate. She is from Bosnia and Herzegovina, I am from Serbia, but students in Slovenia. Having looked at the Slovenian mentality, having studied a lot of things at faculty... We are aware that after all this, the situation in our homelands will be very bad, like it will be in the whole world. Thanks to this situation we realized that we had been wrong for years about our countries...
She came up with the idea that after the situation with the corona virus, "when all this is yesterday", we try to put our passports aside (cancel travel reservations around world) and develop national tourism. Let's do our best to visit every part of our country! In this way, we would also act on other sectors. Let's not let our favorite waiters, our favorite receptionists from hotels where we had our best memories, be technologically redundant and out of work! This year our countries need us the most! (April, 2020)
My willing to make the difference. Make the best of this time, you can’t change it and you have to live with it. You have to rethink about several things and find solutions. Don’t be shy. (June, 2020)
Information. Lots of information. We need to know what we can do to improve the situation and to help other people. (June, 2020)
For the individual properties, it came down to providing refunds and vouchers for another stay to guests who had already booked for the next few months, as we know they won't be allowed to come stay due to state laws. As a company, we want to keep our employees safe and healthy as well, so telling the ones who can work to work from home. Keeping honest and open communication between the higher-ups and the employees about the status of the company, their working timeline, and honestly anything they have questions and concerns about. (April, 2020)
Lots of people lose their jobs do to this crisis. Employees have to get rid of a lot of job places because they need to safe money and the people who are still working for this company get less paid than before. Lots of employees in Austria exploited the "Kurzarbeit" because they got money from the government but the workers in this company still worked the same amount of hours than before, but they got less income. (October, 2020)
As tourism has stopped, I believe there is plenty of stakeholders that would agree to take Zoom meetings with students. We could then talk about their challenges, and try to innovate their processes for the future. (April, 2020)