The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
How should we IMAGINE tourism now that we have an opportunity to reset the way we do business?
Which CHANGES would you like to see? If any?
What are your CHALLENGES and CONCERNS?
What are your IDEAS and SOLUTIONS to make it through the pandemic AND into a sustainable and innovative future of tourism?
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
OTHER / SPOTTED
It's been about 30 years since I started this job. I have experienced the collapse of the Internet bubble, the Lehman shock, the Great East Japan Earthquake, and so on. Marketing techniques such as sales measures, cost control, and attracting customers during these times are the know-how of tourism that cannot be learned in normal times. (June, 2020)
Researcher, academic
Japan
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Tourism business representative
Bosnia Herzegovina
Tourist
Singapore
Tourism business representative
Slovakia
#From Instagram
TOURISM MEANS
Tourism means a lot to me, as it's a way of learning about a new culture, seeing a destination and also a way of introducing our destinations and culture to tourists visiting. (April, 2020)
Student
Slovenia
CHALLENGES
Deciding which hotel is clean and COVID-19 free is a big decision when deciding where to stay for work during this outbreak. Numerous employers still need their employees to travel for their job, while it may not have to be through airlines, traveling involves the need to stay somewhere for a short period of time. (April, 2020)
Tourist
United States
CONCERNS
Many enterprises are loosing big amounts of money due to the fact they are not producing but they are still paying probably some fixed costs their enterprises may have. So, after this they will probably not think about how the planet has improved in terms of sustainability but how much money they lost and how can they gain it back the easiest and fastest way as possible instead of doing it in the most sustainable way as possible for helping the planet. (April, 2020)
Student
Spain
IDEAS
One idea I had was to offer a "babysitting service" for parents who had to stay at home and work. Because that would keep people who are out of work busy and it would relieve the parents for a few hours who are stuck at home with them all day.
The service would include doing homework with the children and going outside as getting infected was less likely outdoors.
Another idea I had (which other cities and countries are doing already) was to offer more home delivery services. I think in Innsbruck we lacked take away/delivery services not only from restaurants but also from bars and pubs. But also companies which normally do not offer delivery services could have adapted quicker, for example: books (Tyrolia/Wagnerische/Thalia) or wool and fabric from small shops in town. Pretty much anything that would have kept you busy and sane during lock down. Which would have also created more jobs during this crisis. (June, 2020)
Student
Austria
I CAN OFFER
Sharing of efforts by OTA and fintech companies and so on. (April, 2020)
Researcher, academic
Japan
I NEED
Stay in touch with other researchers, especially as we move out of this. (April, 2020)
Researcher, academic
Canada
SOLUTIONS
All kinds of online stores. (June, 2020)
Student
Germany
EXPLOITATION
There have been cases I heard of where companies would apply for financial support from the government, even though they where not entitled to get it and had no real need for it. (June, 2020)
Student
Austria
OTHER / SPOTTED
As tourism has stopped, I believe there is plenty of stakeholders that would agree to take Zoom meetings with students. We could then talk about their challenges, and try to innovate their processes for the future. (April, 2020)
