The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
How should we IMAGINE tourism now that we have an opportunity to reset the way we do business?
Which CHANGES would you like to see? If any?
What are your CHALLENGES and CONCERNS?
What are your IDEAS and SOLUTIONS to make it through the pandemic AND into a sustainable and innovative future of tourism?
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
CHALLENGES
A complete drop in sales. (August, 2020)
Tourism employee
Slovenia
Explore #TourismFromZero perspectives
Different perspectives on the selected topic: ALL
Tourism business representative
Bosnia Herzegovina
Tourist
Singapore
Tourism business representative
Slovakia
#From Instagram
TOURISM MEANS
Tourism means a lot to me because I have been working in it all my life. I have previously worked in youth tourism for seven years and have been running my own travel agency for the last 23 years. (July, 2020)
Tourism employee
Slovenia
CHALLENGES
The challenges I personally have faced are having to cut hours at the bakery I work at at home. It's challenging when I'm not making an income when I am fully capable of working and would love to work.
I also live in the middle of no where with no wifi so it is a challenge to use my laptop to do any sort of work. (April, 2020)
Local resident
United States
CONCERNS
The struggle many face either because they become so dependent on travelling (for ex. bloggers, vlogers etc) or because of it (people in small places that have no other means to survive, or have forgotten the struggles of life because tourism was the easiest thing to do).
The idea that nothing will be the same "easy" as before.. The idea of adapting, inovation...the idea of not knowing what will happen. (April, 2020)
Tourist
Slovenia
IDEAS
I want hotel companies such as Wyndham, Hilton, and Marriott to start implementing their brand standard cleaning techniques for this virus (maybe even an industry-standard if feasible). The procedure for cleaning guest rooms may have to change. Rather than going with the current method of cleaning one room at a time, It would be feasible first to remove dirty linens and trash from all dirty rooms first. After housekeepers should wipe all surfaces with disinfectant chemicals and then move onto the bathroom to disinfect all areas (including the shower). Rigorous cleaning techniques need to be in place now, more significant than ever before. Housekeepers should then wash their hands accordingly before touching the clean linen and placing them in the guest rooms. I believe employees should have gloves and a face mask at all times. A more extreme but cautious requirement would be for employees to wash their hands every hour on the clock, whether they just washed their hands or not, a fixed element. (March, 2020)
Tourism business representative
United States
I CAN OFFER
A vaaast information on local stories, a good network of local and regional stakeholders (Maribor, Slovenia) and a bit of crazy innovativeness that comes with our formats. (April, 2020)
Tourism business representative
Slovenia
I NEED
Get in contact with universities and people who wants to travel (May, 2020)
Tourism employee
United Kingdom
SOLUTIONS
Restrict AirBnb accommodations to be only available in high season months, limit the maximum commisson for OTA like Booking.com and Expedia. (April, 2020)
Tourism or convention office, event organizer
Slovenia
EXPLOITATION
I think it is insane that you have to pay over €90 to get tested for COVID 19. There are a lot of people who cannot afford it especially when they were put on "Kurzarbeit" or lost their job. I think everyone should be able to get tested for free. (June, 2020)
Student
Austria
OTHER / SPOTTED
Allow free travel insurance, people are afraid to book because they feel the risk to have their trip cancelled. (April, 2020)
