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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
Offering alternative future dates later this year and then next year instead of automatically accepting a cancellation. (May, 2020)
Life. Bussines. (April, 2020)
Interacting with guests and other employees without social distancing efforts in place due to it being a workplace. It is physically impossible to check a guest in with being six feet away from them. Also, housekeepers need their list updated and need to be handed lists and other items. Common items like hand sanitizer seem to always go "missing" when placed into the lobby. Guests always steal the hand sanitizer bottles within the lobby, which is another major challenge we face with the shortage. (April, 2020)
(1) People’s values/view to tourism services after COVID-19 including how technologies can support tourism sectors in terms of social interaction. (2) The utilization of seniors’ participation to tourism services as a service provider. (April, 2020)
The hospitality & tourism industry should work closely with environmental protection industries - Human beings are the true 'virus' in the world. In fact, mother nature does not need humans and she can choose anyways she wants to eradicate this species called “human". It's human's own wishful thinking of protecting the Earth only because humans cannot live without nature. (April, 2020)
I can speak about my experiences in tennis coaching and mountainbike guiding while the crisis. All the points you have to note before starting the training and how you have to handle the customers. (October, 2020)
More measures by the state to encourage and support tourism activity. (July, 2020)
Working from home, flexibility, reducing labor costs, on-call duty, finding new opportunities for development in tourism. (July, 2020)
Global airlines and hotels holding back payments or only providing credits to customers, yet laying people off, and seeking bailouts. (April, 2020)
12 World-Class Museums You Can Visit Online
This article is not very related to the disease Coronavirus, but this technology can be used in those days too. On the website of those 12 museums and galleries is directly written, that they are closed until further notice, but they offer the visitors online exhibitions and virtual tours.
https://www.mentalfloss.com/article/75809/12-world-class-museums-you-can-visit-online (April, 2020)