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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
Declining demand, late bookings. Before the virus, we made reservations a few months earlier, but today customers book a holiday just before departure, so it is always difficult to fulfill all customers' wishes. (July, 2020)
Tourism is for me that I can work in the village and I do not need to travel to work to other cities. (June, 2020)
Regarding the idea of perpetuating cleaning and security measures in the food and beverage industry, I put myself in the consumer’s shoes – even if in the past the decision to return to a tourist destination was not directly influenced by this aspect, I believe that in the future cleanliness and security will play a decisive role for the holiday option. (July, 2020)
When situation with corona virus will be over? What is going to be with world, us, economy, tourism...? (April, 2020)
Hospitality is the most personal human interaction industry. I don't see how the hospitality industry will be able to become virtual like most industry's are becoming due to the coronavirus. That being said, I think the hospitality industry should shift a lot of focus to nature based tourism. This would allow people to practice social distancing and enjoy beautiful places in nature at the same time. An idea would be to establish an open air outdoor hotel in close to great hiking spots, where the hotel would serve as a base camp. This way tourists can go hiking all day then comeback and enjoy the services usually provided by a hotel, while still enjoying being outside in the fresh air. (April, 2020)
During this time, our company is continuing to do a little "catch-up" and behind the scenes work. This includes spicing up our website (and the property's websites) to attract guests for after quarantine and freshening up our restaurants' menus. Corporate employees are also brain-storming special deals and offers for after quarantine as well. (April, 2020)
We would need to know more predicitons on the life after. We would need succesfull (guerilla) promotion to (new) markets. (April, 2020)
The tourism sector has been hit very hard by the pandemic. The following article might provide some light for the tourism sector, in these dark times: https://www.plugandplaytechcenter.com/resources/impact-covid-19-travel-hospitality-industry-and-6-startups-can-help/ (June, 2020)
Not do much an exploitation as such, but discounting I see amongst hotels in Japan will not save the industry as it causes the Prisoner's Dilemma. Everyone could suffer as a result. (April, 2020)
Thank you so much for putting this together it is truly amazing and I hope it makes a difference. (April, 2020)