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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
Global airlines and hotels holding back payments or only providing credits to customers, yet laying people off, and seeking bailouts. (April, 2020)
Tourism provides a mean to discover the world and it's many varied cultures. To enjoy beautiful landscapes, discover new experiences and soak up new cultural experiences. Tourism helps to create a world without prejudice. (May, 2020)
Curenlty there are a lot of unknowns what will hapen to our industry so the biggest challenges are still ahead and the problem is that we do not exactly know what are this challenges. We can try to do some forecasts but it is not possible to know what/when will be allowed and how will countries respond - restrictions other limitations... (April, 2020)
The ability of tourism organisations to create systems that will deliver a safe and satisfying tourism experience. (May, 2020)
The chance to give goods a ninth value. Maybe this is our chance to redefine pricing and for example make flights more expensive, trains cheaper, services more valuable to make the job more attractive, travel as a luxury again and not as a matter of course. (April, 2020)
Sharing of efforts by OTA and fintech companies and so on. (April, 2020)
Perhaps creating a small, inspired group of us for idea sharing, innovation and fostering creative thinking as we are all, in one way or the other, locked into the square box thinking (May, 2020)
The best solution in my opinion is, that we have to digitize the workflow and learn to handle the e-progress. (December, 2020)
Tourist vouchers should also be redeemable in travel agencies, restaurants, museums and national parks. Now some providers are earning a lot, while others are in red numbers.. (August, 2020)
Communicate: build up your digital community now! Talk to you guests of tomorrow, contact the loyal guests and ask how are they doing. They will really appreciate it. Encourage people to stay home today and travel tomorrow. Share positive messages and make people dream about your destination. (April, 2020)