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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
Multi sector collaboration to collect data. (April, 2020)
I can't describe tourism just with one word, for me its very complex and not all about a business sector. As I'm from Austria, I know that tourism is one of the biggest player in our country and we couldn't live this comfortable life without all the tourists that are visiting us during the year. But at the same time I'm a tourist as well, when I visit other countries or cities, so I can see both sites and think in a world like this we all know both sites and we barely think about the consequences we cause, by traveling this much and "fast". To cut a long story short, tourism means freedom to me but in the same way it can stress me out, as I'm living in Vienna with a lot of ignorance tourists all day long. (October, 2020)
Such as Japanese government, we need to avoid the following “Three Cs”; (https://www.kantei.go.jp/jp/content/000061935.pdf)
C1: Confined spaces (with poor ventilation)
C2: Crowded places (with many people nearby)
C3: Close contact (with people)
I thought the challenge/ essential impact during/ after COVID to tourism/ service industry is the avoidance of “Three Cs” in contact points between service provider and user. That affects facility use restrictions for the former and expectation alteration by going-out restriction throughout my three perspectives in T0. (June, 2020)
The ability of tourism organisations to create systems that will deliver a safe and satisfying tourism experience. (May, 2020)
I don’t really see myself as someone who has enough knowledge to come up with any meaningful solutions, but I do think that we should focus more on local tourist attractions, so maybe they would deserve more promotion in such times. (April, 2020)
I am availible if people want to talk - wheter they have troubles accepting these new situation. (March, 2020)
COVID-19 is causing a spike in student questions about careers. I need advices via a online platform where students and I are able to ask questions of people with experience in particular fields. (October, 2020)
This is the first time we have found ourselves in such a crisis, so we do not know the solution and good practices. (September, 2020)
Criminals phishing company details to claim subsidies entitled for small businesses in various states of Germany. (May, 2020)
I would suggest that at the end of this current crisis, as many organizations come together and try to help one another. Maybe one at that moment has more financial resources, the other more employees and thus support each other, because that is the only way for the states, organizations ... to recover. (March, 2020)