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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
I am concerned for the hospitality industry as a whole. I am concerned that this pandemic will make people to cautious to the point where they won't venture out. I also am scared that people are going to financially unstable for a while, therefore resulting in no one spending money at local businesses. (April, 2020)
The activity of travelling and experiencing the variety of the world's natural and cultural commons. (July, 2020)
Interacting with guests and other employees without social distancing efforts in place due to it being a workplace. It is physically impossible to check a guest in with being six feet away from them. Also, housekeepers need their list updated and need to be handed lists and other items. Common items like hand sanitizer seem to always go "missing" when placed into the lobby. Guests always steal the hand sanitizer bottles within the lobby, which is another major challenge we face with the shortage. (April, 2020)
[Professor] That we might get back to normal too quickly without learning from the pandemic for future crises. Moreover, I think that tourism underestimates the risk of a second wave and is too much focused on getting back revenues after the first wave. (May, 2020)
I want hotel companies such as Wyndham, Hilton, and Marriott to start implementing their brand standard cleaning techniques for this virus (maybe even an industry-standard if feasible). The procedure for cleaning guest rooms may have to change. Rather than going with the current method of cleaning one room at a time, It would be feasible first to remove dirty linens and trash from all dirty rooms first. After housekeepers should wipe all surfaces with disinfectant chemicals and then move onto the bathroom to disinfect all areas (including the shower). Rigorous cleaning techniques need to be in place now, more significant than ever before. Housekeepers should then wash their hands accordingly before touching the clean linen and placing them in the guest rooms. I believe employees should have gloves and a face mask at all times. A more extreme but cautious requirement would be for employees to wash their hands every hour on the clock, whether they just washed their hands or not, a fixed element. (March, 2020)
Insights & experience on Asian countries (May, 2020)
A list of companies in the tourism industry that are hiring. What companies are going to be looking for employees once things start to pick up again and what companies are no longer going to be able to stay in business due to lost revenues during this time. (April, 2020)
Offering alternative future dates later this year and then next year instead of automatically accepting a cancellation. (May, 2020)
It´s sad that there are so many cheaters who just want to get all the money which is spend by the state to help the little enterprises to survive the crisis, so that those who really need the money, don´t have any chance to work against their problems ... (June, 2020)
This article forecasts on how tourism lies in the future due to the Covid19 pandemic.
To support their tourism sectors, the article highlights that in essence, domestic travel and tourism will be expected to substitute foreign tourism demand. Additionally, the governments will support travel and tourism sectors more directly through bailout packages. In the future the article states that at the beginning, countries may require a COVID-19 free certificate. If it becomes evident that COVID-19 survivors become immune to subsequent infections and transmissions, an immunity certificate for example Yellow Fever booklet, the article suggested that may become a requirement for both outward and inward travel, improving visa application processes and make them online and also issuing immunity passports so people can leave the lock down early.
https://www.unescap.org/blog/future-tourism-post-covid-19 (April, 2020)