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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
I can keep people company or help them with basic info about how to use electronic devices to keep in touch with friend and relatives. (April, 2020)
Not essential for survival, but essential for life. (July, 2020)
Challenges I faced had a lot to do with the closing of borders and travel restrictions. It was not possible to travel to other countries even if it feels like your own. For me there was no border between Bavaria and Austria and it didn't feel any different being in Germany. Suddenly there was a border and it was not possible to go hiking anymore where you always went. Also going to your own flat in Italy was not possible anymore. It felt like somebody locked you out of your own apartment. (September, 2020)
It should have been an opportunity to refocus and rethink everything, but I think nothing will change (May, 2020)
1) Get connected - even with "enemies" - in your destination. The weakest determines the faith of all players of a destination in a pandemic situation.
2) Get digital - digitalization helps to make tourism resilient.
3) Get human - do not focus on profit, focus on customers.
4) Create experiences instead of money traps. (May, 2020)
Digital marketing, Consulting, Guests research, Data-driven decisions (May, 2020)
We need tourists. Or help to find a digital way of earning money on what we do. (April, 2020)
The tourism sector has been hit very hard by the pandemic. The following article might provide some light for the tourism sector, in these dark times: https://www.plugandplaytechcenter.com/resources/impact-covid-19-travel-hospitality-industry-and-6-startups-can-help/ (June, 2020)
The protests of stay in place orders. (April, 2020)
Don't spend this time stressing but building the future plans and gaining new knowledge that will be useful in the next few years. (April, 2020)