The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
How should we IMAGINE tourism now that we have an opportunity to reset the way we do business?
Which CHANGES would you like to see? If any?
What are your CHALLENGES and CONCERNS?
What are your IDEAS and SOLUTIONS to make it through the pandemic AND into a sustainable and innovative future of tourism?
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
CONCERNS
Many enterprises are loosing big amounts of money due to the fact they are not producing but they are still paying probably some fixed costs their enterprises may have. So, after this they will probably not think about how the planet has improved in terms of sustainability but how much money they lost and how can they gain it back the easiest and fastest way as possible instead of doing it in the most sustainable way as possible for helping the planet. (April, 2020)
Student
Spain
Explore #TourismFromZero perspectives
Different perspectives on the selected topic: ALL
Tourism business representative
Bosnia Herzegovina
Tourist
Singapore
Tourism business representative
Slovakia
#From Instagram
TOURISM MEANS
Core business, our whole revenue is based on travelers of all segments. (April, 2020)
Tourism or convention office, event organizer
Slovenia
CHALLENGES
Apart from disrupting tourism activity, it has also disrupted our research activities (i.e. we are conducing bi-annual national survey of visitor motivations, activities, satisfaction and expenditure that was launched just before the C19 lockdown), it has a bearing on our consultancy services with contracts suspended, delayed and tasks redrafted, as well as on slowing down implementation of EU projects. (May, 2020)
Researcher, academic
Croatia
CONCERNS
Even before the stricter measures that forbid leaving your municipality were enforced, people drove to the coast for a stroll by the sea. This motive will not simply disappear all of sudden. On the other hand, of course, there is a possible black scenario for the future of tourism. This health crisis is a big test for our government. As we know, the political environment strongly influences the existence of tourism. I hope that as a country we will come together and take rational action based on facts, expert opinions and for the benefit of the people. We need to keep in mind that this is a pandemic, therefore it will affect practically the whole world and if this lasts for a long time, the economy will suffer greatly. (April, 2020)
Student
Slovenia
IDEAS
CRM - email clients: »Hey, you used our service last year, can we get in touch through Skype so you can tell us what you liked, what bothered you, etc.«, contact loyal customers and share your favorite memories with them, send a recipe of their favorite food, an e-book with tips for exploring the secret corners of your tourist destination (April, 2020)
Student
Slovenia
I CAN OFFER
Digital marketing, Consulting, Guests research, Data-driven decisions (May, 2020)
Tourism or convention office, event organizer
Slovenia
I NEED
Trainings concerning how to successfully hold a webinar and keep connections after the online events. (April, 2020)
Tourism or convention office, event organizer
United States
SOLUTIONS
Summer houses, glamping and cabins nearby are booming. I think that's a good solution for now. (May, 2020)
Student
Denmark
EXPLOITATION
Not do much an exploitation as such, but discounting I see amongst hotels in Japan will not save the industry as it causes the Prisoner's Dilemma. Everyone could suffer as a result. (April, 2020)
Student
Japan
OTHER / SPOTTED
I think that every organization/company... should start to prepare some kind of plan. They should try to adapt and work from home, come up with alternatives so they don't completely lose costumers/visitors...For example many museums started to offer virtual tours. (March, 2020)
