The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
How should we IMAGINE tourism now that we have an opportunity to reset the way we do business?
Which CHANGES would you like to see? If any?
What are your CHALLENGES and CONCERNS?
What are your IDEAS and SOLUTIONS to make it through the pandemic AND into a sustainable and innovative future of tourism?
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
I CAN OFFER
Resources that each of us can contribute is humanity. It is important that even in such difficult times as these, no one forgets about the other. And because I am still quite young and fit, I can try to help others who are not doing so well as much as possible with all the possibilities I have. (December, 2020)
Student
Austria
Explore #TourismFromZero perspectives
Different perspectives on the selected topic: ALL
Tourism business representative
Bosnia Herzegovina
Tourist
Singapore
Tourism business representative
Slovakia
#From Instagram
TOURISM MEANS
Tourism is an important part of my life as I have been working in tourism for over 10 years. It represents work, pleasure and joy to me. (August, 2020)
Tourism employee
Slovenia
CHALLENGES
I had to postpone my personal South America travels - however, I used that money to invest into training of my own skills. So actually I am very much very good off right now... (May, 2020)
Tourism business representative
Germany
CONCERNS
At first, of course, I was worried about my health. Nobody knew what was going to happen and therefore they had respect for this pandemic and I hoped that nobody from my circle of friends and family would get infected. But then I heard from friends who were infected that it was not bad for them at all and the flu was often stronger. From then on I was more worried about the economy and how to get out of this lockdown as debt-free as possible (June, 2020)
Student
Austria
IDEAS
Reduce air traffic. Reduce car traffic. Increase bike tourism. Innsbruck was just so beautiful without any vehicle noises during the lockdown. (June, 2020)
Student
Austria
I CAN OFFER
Relationships with Japanese art-tourism practitioners.
Networking to Japanese service researchers.
Collaborative (virtual/ real) place with industrial association people. (June, 2020)
Researcher, academic
Japan
I NEED
We need a solid, open-minded, propositive local government and entrepreneurs who are willing to collaborate. (October, 2020)
Student
Italy
SOLUTIONS
For the individual properties, it came down to providing refunds and vouchers for another stay to guests who had already booked for the next few months, as we know they won't be allowed to come stay due to state laws. As a company, we want to keep our employees safe and healthy as well, so telling the ones who can work to work from home. Keeping honest and open communication between the higher-ups and the employees about the status of the company, their working timeline, and honestly anything they have questions and concerns about. (April, 2020)
Tourism employee
United States
EXPLOITATION
Travel companies not allowing for partial or full refunds. It is not as if people wanted to cancel their travel and we cannot deter people from traveling in the future by souring their present experiences. (March, 2020)
Student
United States
OTHER / SPOTTED
I would suggest that at the end of this current crisis, as many organizations come together and try to help one another. Maybe one at that moment has more financial resources, the other more employees and thus support each other, because that is the only way for the states, organizations ... to recover. (March, 2020)
