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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
We need customers, interesting local providers, accommodations that will meet safety standards. (July, 2020)
Means broden horizons, giving experiences, generating new knowledge. (April, 2020)
Crisis, competition, climate change, how to apply sustainability to a already developed mountain destination. (April, 2020)
That this will be going on for a long time. Well it is not a concern but a known fact that economy, tourism and everything we know will collapse and will need to be established once again. That is why I think and I want to participate in tourism from zero, because we will be one of the first ones which will do something about it. (March, 2020)
Strict limitation on number of people on a destination. (May, 2020)
Digital marketing, Consulting, Guests research, Data-driven decisions (May, 2020)
We need people who will not be afraid to travel. People who will want to travel. Abolition of travel restrictions. (August, 2020)
Although I mostly organize trips abroad, I have now prepared trips around Slovenia. I would not call this a good practice, but saving the company from collapse if the crisis does not end. (August, 2020)
Travel companies not allowing for partial or full refunds. It is not as if people wanted to cancel their travel and we cannot deter people from traveling in the future by souring their present experiences. (March, 2020)
Home entertainment by the hand of tourism enterprises
This article explains that many tourism enterprises are keeping the contact with their clients, creating activities for kids and adults to help them go through these hard quarantine times. But, why do they do it if it is not their job?
The idea is keep in touch with the clients, even if they are not going to book anything with them right now, to remind clients that they will still be there when the things get stabilized, clients will remember them and start booking again. It is a long view strategy, but I think it is a smart movement from tourism enterprises instead of being just observers of the disaster.
See the original file here: https://www.hosteltur.com/135925_entretenimiento-en-casa-de-la-mano-de-las-empresas-turisticas.html (April, 2020)