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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
I am concerned for the hospitality industry as a whole. I am concerned that this pandemic will make people to cautious to the point where they won't venture out. I also am scared that people are going to financially unstable for a while, therefore resulting in no one spending money at local businesses. (April, 2020)
For me, tourism is the most important thing in life. Without tourism, my family would not have work in our valley and probably they had to move to a bigger city to find new work. Tourism guarantees us a high standard of living in the most beautiful places on Earth. (June, 2020)
We are currently reorganizing our work, as there are currently fewer employees in the agency. We are also developing new excursions that would attract the domestic market. (September, 2020)
Restrictions may last for much longer than expected. (April, 2020)
Collaboration - I think sanitation and personal touch will become even more important. I want to see the industry work with environmentally friendly and sustainable companies to promote a sustainable and clean future. There are so many companies that hotels can work with to lower their carbon footprint and be clean and safe. EX: The honest Co. Mrs. Meyers, etcc... (April, 2020)
Digital marketing, Consulting, Guests research, Data-driven decisions (May, 2020)
Senior industry professionals giving guidance to those who are just starting out in this industry during these troubling times. (March, 2020)
Summer houses, glamping and cabins nearby are booming. I think that's a good solution for now. (May, 2020)
VIPs saying we're all in this together to promote themselves. (April, 2020)
It's been about 30 years since I started this job. I have experienced the collapse of the Internet bubble, the Lehman shock, the Great East Japan Earthquake, and so on. Marketing techniques such as sales measures, cost control, and attracting customers during these times are the know-how of tourism that cannot be learned in normal times. (June, 2020)