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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
Bringing tourism to the community and community to tourism by exploring the individual surroundings and its touristic potential. What is attractive to you might also be attractive to visitors (May, 2020)
Evasion from daily routine. (April, 2020)
During my studies I have been constantly working in the tourism industry. While working, I was gaining valuable experiences in a lot of different fields of tourism and in the meantime I was enjoying what I did, I really found a passion in making people feel welcomed and helping them do interesting things on their travels. So the challenge I am facing in this hard situation is not being able to do what I love and I know a lot of people right now who are feeling the same way. (March, 2020)
I worry about the little enterprises which don´t get enough help because they are very much in danger and need help (money) - more than anyone else. Without these litte cafés e.g. the destination would not be the same after the crisis... (June, 2020)
Each stakeholder will need to devise his own communication tactics. The key is to recognize when consumers will enter into the daydreaming about holidays phase. As long as the media is dominated by posts about the corona virus, consumers will find it difficult to get their thoughts set on holidays. So it is crucial that the situation is monitored daily, prepare a plan and activate it as we begin to arrive at (new) normality. (April, 2020)
The best resource I can offer to others is the power to brainstorm new ideas to improve the service processes in our tourism facilities. Just with a lot of innovation and new ways of service it is possible to reach the end with a success and not become a victim of it. (June, 2020)
We would need to know more predicitons on the life after. We would need succesfull (guerilla) promotion to (new) markets. (April, 2020)
For the individual properties, it came down to providing refunds and vouchers for another stay to guests who had already booked for the next few months, as we know they won't be allowed to come stay due to state laws. As a company, we want to keep our employees safe and healthy as well, so telling the ones who can work to work from home. Keeping honest and open communication between the higher-ups and the employees about the status of the company, their working timeline, and honestly anything they have questions and concerns about. (April, 2020)
The protests of stay in place orders. (April, 2020)
Rethinking and Reinventing Travel and Tourism Post Covid-19
This article is related to tourism in Ghana but all the measures can be used in the same areas to boost the tourism industry. The author presents that mainly the domestic and regional tourism should be supported, there should be weider utilization of technologies, digital word etc. There should be smart leadership and cooperation between the tourism organisations and all the segments in the tourism industry. The protection of the environment is important and we should heed sustainability and and support it all. The selected data and analysis will be helpful to get the information and work with them, use them to get the important decisions.
https://voyagesafriq.com/2020/04/10/rethinking-and-reinventing-travel-and-tourism-post-covid-19/ (April, 2020)