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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
All is limited, but possible. (November, 2020)
Freedom, openness, tolerance, globalization, (May, 2020)
It will be impossible to keep the distance in airplanes, airports and trains, so many people will for a while not use these transport modes because they are afraid. People who do, risk at spreading the virus. (May, 2020)
The biggest concern I have is about the upcoming tourist season, since our apartments are already booked for whole june, july, august and september. If things still aren't settled in june, we will be forced to return the pre-payments for the apartments that usually help us during out-of season. (April, 2020)
Hotel management could begin to think about how the crisis will affect tourists' behavior. In my opinion, safety will emerge as one of the most important factors in tourists' decision making. So the hotel management could go through the "design thinking process", through the stages upon arrival at the hotel. Maybe the hotel receptionist will be wearing gloves from now on. The lobby may need to be rearranged to make it more open, reduce the number of seats, move tables further apart. There might be a need to add disinfectants and air fresheners to rooms and throughout the hotel. Maybe add air quality to the hotel website. (April, 2020)
Usually local operators have partnerships with other local operators - we stick together and support each other. This is true in the Northwest Territories, Canada. (April, 2020)
Training of risk management & crisis management in hospitality industry. (April, 2020)
This is the first time we have found ourselves in such a crisis, so we do not know the solution and good practices. (September, 2020)
Lots of people lose their jobs do to this crisis. Employees have to get rid of a lot of job places because they need to safe money and the people who are still working for this company get less paid than before. Lots of employees in Austria exploited the "Kurzarbeit" because they got money from the government but the workers in this company still worked the same amount of hours than before, but they got less income. (October, 2020)
This article forecasts on how tourism lies in the future due to the Covid19 pandemic.
To support their tourism sectors, the article highlights that in essence, domestic travel and tourism will be expected to substitute foreign tourism demand. Additionally, the governments will support travel and tourism sectors more directly through bailout packages. In the future the article states that at the beginning, countries may require a COVID-19 free certificate. If it becomes evident that COVID-19 survivors become immune to subsequent infections and transmissions, an immunity certificate for example Yellow Fever booklet, the article suggested that may become a requirement for both outward and inward travel, improving visa application processes and make them online and also issuing immunity passports so people can leave the lock down early.
https://www.unescap.org/blog/future-tourism-post-covid-19 (April, 2020)