The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
How should we IMAGINE tourism now that we have an opportunity to reset the way we do business?
Which CHANGES would you like to see? If any?
What are your CHALLENGES and CONCERNS?
What are your IDEAS and SOLUTIONS to make it through the pandemic AND into a sustainable and innovative future of tourism?
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
IDEAS
Remain positive even in difficult time, better times are coming soon. (October, 2020)
Student
Austria
Explore #TourismFromZero perspectives
Different perspectives on the selected topic: ALL
Tourism business representative
Bosnia Herzegovina
Tourist
Singapore
Tourism business representative
Slovakia
#From Instagram
TOURISM MEANS
I think tourism is an important part of my life. I like to travel and explore new countries and cultures. Not everybody has the money and time to travel and that is the reason why I am pleased to be able to travel and be a tourist. (June, 2020)
Student
Austria
CHALLENGES
Interacting with guests and other employees without social distancing efforts in place due to it being a workplace. It is physically impossible to check a guest in with being six feet away from them. Also, housekeepers need their list updated and need to be handed lists and other items. Common items like hand sanitizer seem to always go "missing" when placed into the lobby. Guests always steal the hand sanitizer bottles within the lobby, which is another major challenge we face with the shortage. (April, 2020)
Tourism employee
United States
CONCERNS
Tourism in general was strongly affected by the global crisis which we are just starting to recover from. I am sure that once all borders are open again, tourism will quickly return to its previous state. What worries me is the attitude that some people will probably have towards tourists from countries which were strongly affected by the virus. The locals might not be as hospitable to certain tourists as before. This might be a big problem since hospitality is the main factor in tourism industry. (June, 2020)
Student
Slovenia
IDEAS
Private tours are currently the safest way to travel. The probability that a tourist will be infected on the trip is relatively small, as long as the recommendations of the World Health Organization and the Slovenian National Institute of Public Health are followed. (July, 2020)
Tourism business representative
Slovenia
I CAN OFFER
My love and support; I would love to donate money to help and do more but I can barely support myself right now. (April, 2020)
Student
United States
I NEED
Government help, compensation for cancelled events, financial support for digital transformation. (April, 2020)
Tourism or convention office, event organizer
Slovenia
SOLUTIONS
We try to be in contact with our guests and followers through our social media. We are publishing more content for inspiration and also with a support for local businesses. (April, 2020)
Tourism or convention office, event organizer
Slovenia
EXPLOITATION
The protests of stay in place orders. (April, 2020)
Student
United States
OTHER / SPOTTED
It's been about 30 years since I started this job. I have experienced the collapse of the Internet bubble, the Lehman shock, the Great East Japan Earthquake, and so on. Marketing techniques such as sales measures, cost control, and attracting customers during these times are the know-how of tourism that cannot be learned in normal times. (June, 2020)
