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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
Some ideas I have during this time are using media platforms to engage like groups who are in the same situation. Such as making a blog or page for graduating seniors, college students, unemployed of different age ranges, employers in hospitality etc... This way, we can get a group mind to best figure how to navigate the challenges each unique group is experiencing, while also acting as a social outlet providing much needed human interaction. This would help better everyone as whole, and is similar to what Tourism From Zero is doing right now, except all submissions/discussions would be open to the public. (April, 2020)
For me tourism is about traveling the world and getting to know new cultures. I do not care about fancy hotels - I want to spend my time outside a building and explore the destinations. For this, I want to be able to travel to places sustainably, and with a feeling like a local. I am a hoStel lover and love the connection with likeminded in a hostel environment. (May, 2020)
Predicting how things will change (May, 2020)
That people will be afraid to travel again. (May, 2020)
- Event planners are level-headed and skilled in customer service and therefore could work in similar roles, such as online help for a business (if any are hiring) or in a grocery store. (April, 2020)
Our metodology for marketing is based on customer typologies, personas. We work a lot with models that combine the destination's resources and products with the personas that can be relevant for the destination. We also have resources regarding sustainability issues and culturally sensitivity in tourism, as we work a lot with Sami tourism. (May, 2020)
Resources for online marketing and website redesign. (July, 2020)
https://www.deutschertourismusverband.de/service/coronavirus/best-practices.html (June, 2020)
I think it is insane that you have to pay over €90 to get tested for COVID 19. There are a lot of people who cannot afford it especially when they were put on "Kurzarbeit" or lost their job. I think everyone should be able to get tested for free. (June, 2020)
Whilst this is major setback for tourism as we know it and many businesses will suffer as a result, I at least hope this will present an opportunity for the industry to change for the better. A more sustainable approach to tourism is needed, perhaps this will kick start it. (May, 2020)