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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
Let’s think sustainable, responsible, ecologically and “boutique”. Definition of boutique: authentic experiences in the countryside, connecting local providers, non-mass tourism, uniqueness, local identity, local stories, inclusion of ethno-animation. (August, 2020)
Tourism became life for me about five years ago. When I started my journey as a tour guide, I gave up a lot. The main guideline was that I like to travel, research and share all the acquired knowledge with guests in Slovenia, Europe and around the world. I think we are slowly growing over the years and adding chapters step by step to our tourism career. (July, 2020)
With the situation at hand the challenge is to rethink the way we do tourism. The way it impacts all involved. (April, 2020)
The biggest concern I have is about the upcoming tourist season, since our apartments are already booked for whole june, july, august and september. If things still aren't settled in june, we will be forced to return the pre-payments for the apartments that usually help us during out-of season. (April, 2020)
CRM - email clients: »Hey, you used our service last year, can we get in touch through Skype so you can tell us what you liked, what bothered you, etc.«, contact loyal customers and share your favorite memories with them, send a recipe of their favorite food, an e-book with tips for exploring the secret corners of your tourist destination (April, 2020)
As a second year MBA student at Kyoto University, I would be happy to help gather information and resources available. (April, 2020)
A list of companies in the tourism industry that are hiring. What companies are going to be looking for employees once things start to pick up again and what companies are no longer going to be able to stay in business due to lost revenues during this time. (April, 2020)
A very cool best practice I found is placed in Alta Badia. In this summer every hut and restaurant in the mountains is offering the possibility to take away the lunch in a picnic basket. With this service, you don't have to sit down on a table but you can join your meal on a meadow. (June, 2020)
https://www.ft.com/content/19d90308-6858-11ea-a3c9-1fe6fedcca75 - link to the article written by Yuval Noah Harari that I find curious, as it opens many cotroversial questions and dilemas for the future - as the author states amongst other emphases - a shift from “over the skin” to “under the skin” surveillance, with the use od biometric data. (April, 2020)
#Coronavirus – How is the Industry reacting?
This article presents how tourism companies react to the coronavirus. Some companies use technologies to recover from the crisis. Many countries are offering the potential travelers to visit some tourism destinations and attractions via virtual reality. For example Japan, Brasil, Malta, Berlin, Montreal, Israel, Portland, Philadelphia, #greecefromhome, #austrianhomestories etc.
https://www.thinkdigital.travel/opinion/coronavirus-how-is-the-industry-reacting/ (April, 2020)